Frequently Asked Questions

General

What are your Opening Hours?

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We are open every day of the year (excluding Christmas Day and Boxing Day). Term time weekdays we operate stay and play and you can turn up anytime between 9.30am-5.30pm. On weekends and school holidays we operate sessions 9.30-11.30am, 12-2pm & 2.30-4.30pm, we recommend pre-booking these to guarantee entrance but paying on arrival is possible.

Is Play Time Restricted?

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During our off-peak mid-week sessions you can turn up and stay for as long as you like 9.30am-5.30pm. During busier times at weekends and school holidays we operate two hour sessions which you can pre-book on our website. This allows us to control capacity and ensure the visit experience is the best it can be every time you visit.

What Are Your Busiest Times?

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We operate sessions to manage capacity at busier times, so it is always a good time to visit! School term time is also a good time to visit if you like it much quieter.

How do I purchase an Annual Pass?

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If you visit us regularly an annual pass can be a great option. You can purchase an annual pass on the booking section of our website. We offer outright purchase or monthly direct debit options for our annual passes.

My childs been ill, can I still visit?

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We ask you not to visit if your child is ill. We also ask you to wait more than 48 hours if your child has experienced sickness or diarrhoea before visiting the centre.

Can adults go on the structure with the children?

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Yes adults may go on the structure with children!

Admission

How Much Is Soft Play Entry?

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You can see our prices on our bookings page. The entry price covers all play structures, including the role play village and our brand new interactive freedom gaming system on our junior structure.

Do I Need To Pre-book A Soft Play Session?

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During term time there is no need to pre-book. We recommend booking during weekends and school holidays to guarantee entry at busier times as we control capacity to ensure the best experience for all our visitors. You can still turn up and pay on arrival if we have space though!

Will I have to wait to get in?

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It is very unlikely. There may be a short queue to get in through reception as we process you in, but this should only take a few moments.

When Is Last Entry?

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The last session of each day will be displayed on our website booking pages.

Food

Do you cater for allergies?

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Yes, all of our staff are allergen awareness trained and we cater for all allergies. If you have an allergy please let us know and we can accommodate you in various ways. Our menu has an allergen key for gluten and dairy as well as vegan and vegetarian options.

Do you sell gift vouchers?

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Yes we do! You can purchase them on our booking website in the same section as holiday club and annual passes. Gift vouchers can be used on entry and food and drink so are a great gift option!

Can I see a copy of the menu?

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Yes of course, you can see our online version by selecting Order Food on the website menu. You can also order from this menu when you are in the centre and have a table. The food is delivered straight to your table without the need to go to the café or leave your table!

What time do you serve food?

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Food is served daily throughout every session.

Do you do food to takeaway?

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Yes! All of our food and drinks can be packaged to takeaway. We highly recommend one of our delicious pizzas as a takeaway dinner option!

Parties

How do I book a party at your soft play?

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We do all party bookings through our website so that you can see in real time what availability we have, via our bookings page.

What time do you run your parties?

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Our Pure Play Parties run during every session on every day. 'Ultimate Themed Parties' run at 9:30am, 12pm, 14:30pm. Exclusive Hire Parties are at 5pm every Friday, Saturday and Sunday, subject to availability. You can check available slots on the product page for the party type you are looking at.

Can we hire the place exclusively?

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Yes of course! We hire our soft play out privately 5-7pm. Our exclusive hire parties or events are really good fun too! We can turn down the main lights, up the disco lighting, turn up the music and turn on the bubbles to make the whole structure one big disco. We can even get the laser tag guns out to turn the centre into one big laser tag party! We can also combine this with games and other extras to make a bespoke party that will keep all your little one’s friends talking about for months. We have also hosted meetings and family events on our exclusive hire packages, so they can literally be used for anything. For more information, check out the exclusive hire section on our website.

Discounts

Do you offer discounts for childminders?

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Yes we do! If you enter code CHILD33 for a 33% discount at purchase. We will ask for proof of childminder status on arrival.

I want to visit after-school, is there any discount?

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Yes if you visit us on a term time weekday from 3-5.30pm then you can receive 50% off Childs entry and any Children meals too, plus its a quieter time typically so its a win win!

Do you offer discounts for carers/foster carers?

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Yes - We accept the Max card, Rainbow Card, please enter RAINBOWMAX20 at booking for your discount and ensure to bring along your card to show on entry.

Do you offer a blue light card discount?

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Yes we do! Enter code BLUELIGHT20 at booking to receive 20% off but please bring your Blue Light Card with you so it can be verified on entry.

Do you offer a twin discount?

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Yes we do! Please enter code TWIN20 at checkout to receive 20% off and please bring id proof to show DOB or proof of twin.

I want to purchase more than one annual pass, can I get a discount?

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Yes, if you purchase more than one annual pass then please enter code ANNUAL PASS 1 to receive the discount on the second or other multiple passes

Facilities

Do you have free parking?

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Yes, we have a large number of spaces on-site and there is also free on-road parking directly outside the centre.

Do you have baby changing facilities?

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Yes, we haveYes, we have baby changing in all of our toilers including in the accessible toilet.

Do you have air-con?

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Yes, and its really good! We've tested it on really really hot days and it keeps the place at a constant temperature, no matter the weather. We have 10 air con units in total to make sure the temperature is even across the whole of the centre as much as possible.

Can I pay by card?

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Yes, we have card machines at all pay points that accept most major credit cards including American Express and also accepts contactless payments such as Apple Pay.

Can I breastfeed?

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Yes, we are a breastfeeding friendly centre and if you would like more privacy, there is a bed in the accessible toilet that you may use.

How do we get to you?

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Our postcode is BS27 3EB. If you follow signs for the Kings leisure centre and recycling centre, we are in the business park that is on road just before/after this.

Safety and cleanliness

How do you keep the centre clean?

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Yes and we even have our White Sock Test to prove it! We employ cleaners who clean the centre every day, including a rigorous cleaning regime for the play structures. You will also see our general staff cleaning tables, sweeping and mopping in general areas. We have a large scrubber-dryer machine that cleans and disinfects the floors on a regular basis. We also use a process called fogging, which is used in a lot of hospitals to disinfect large open areas. The fogging equipment emits a fine mist of chemicals that disinfect every area they come into contact with, getting into every nook and cranny. The chemicals change structure when drying to become water and evaporating into oxygen so although they are very effective at disinfecting bugs, when dry they are completely harmless. This makes them 100% eco-friendly and child safe.

How do I know that the centre is safe?

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We have a child protection policy in place that ensures certain controls such as maglock-controlled or alarmed entry/exit points are in operation or that adults may not enter the premises without a child. Please do not be offended if you arrive on your own to meet family who are already in the centre and we ask you to get them to come out and meet you. Our structure design complies with BS EN 1176 and is independently inspected every six months to make sure it is structurally sound and compliant with this standard. Our staff also carry out daily checks on the structure to ensure it is safe for use. Soft plays by their nature are designed to encourage children to take risks in a controlled environment. Our centre is designed to make this process as safe and fun as possible. We have at least one member of staff that is trained in first aid during off-peak periods and two members of staff during peak days. We have staff trained in both paediatric and general first aid. All of our staff are DBS checked.

Am I allowed to take photos or videos?

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We allow pictures to be taken in the centre as long as you do not photograph other children in your picture.

Additional Needs

Do you offer sessions for SEND children?

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We run SEND specific sessions on the 3rd Sunday of every month 4.30-7pm. You can find out more on the SEND and accessibility section of our website. We welcome children with additional needs at all times, but appreciate that some children may not be comfortable with a busy environment. Our afternoon sessions are usually the quietest, and therefore we recommend booking these as opposed to the busier mornings.

What SEND facilities do you have?

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We are an accessible to all centre and have a changing places style facility with XY hoist. Our café is downstairs, making it accessible to all who wish to order food and beverages.  We can also normally make chill out space available for any children that experience sensory overload. Just ask a member of staff who will be able to help.

Rules of play

What are your age limits?

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We cater for children 0-12 years old! We have a separate large baby sensory room for ages 0-2, a toddler area for 2-4 year olds, a role play arena for children up to 8 years old and a junior structure for children 5-12. Children may go into older age categories if closely supervised by an adult and it is safe to do so.

What should my children wear?

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Children must wear socks whilst using the soft play equipment and walking around the centre. We advise wearing clothes that cover all parts of the body to avoid any friction burns going down the slides and also not to wear jewellery or glasses if possible. No shoes are permitted in the structure.

What’s your policy on parents supervising children?

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Parents or carers are responsible for supervising their children at all times. We do offer holiday clubs where children are supervised as part of our childcare programme which can be booked separately during school holidays on our website.

Still Have Some Questions For Us?

Contact us and we can help with any questions you might have

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