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Frequently Asked Questions

Additional Needs FAQs

We welcome children with additional needs at all times, but appreciate that some children may not be comfortable with a busy environment. We therefore have quieter session on Sunday mornings called our SENDay morning session, which runs from 9-10.30am. During this session capacity is restricted, lights are dimmed and music is turned off to avoid as much sensory stimulation as possible.

There is no need to pre-book this session.

We have a Changing Places style toilet with XY hoist system and adult sized changing bed. The room is large enough to fit a wheelchair plus two carers comfortably. Our café is upstairs and we don’t currently have a lift, but you can either order food and drink on your own mobile phone or a staff member will be happy to come to your table to take an order and deliver it to you.

We can also normally make chill out space available for any children that experience sensory overload. Just ask a member of staff who will be able to help. We have also videoed a walkthough of the centre to help prepare your child for visiting Ocean Adventurers, which can be found here: